Privacy Policy
This Privacy Policy explains how Spinbit Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It also explains the choices and rights available to players in Australia.
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Information we may collect
Spinbit Casino collects and handles information that is needed to provide an online gambling account and operate the website. The information collected may vary depending on the services you use, the checks required for your account and the way you interact with the site. Some information is provided directly by you, while other information is created or collected when you use the website.
Page contents
Account and contact details
When you register or communicate with Spinbit Casino, the site may handle details such as your name, date of birth, residential information, username, account credentials, contact details, preferences and records of your communications. These details help create and administer your account, respond to enquiries, provide account notices and support responsible operation of the service.
Identity and verification information
To verify an account, confirm eligibility, protect the service and meet legal or operational requirements, Spinbit Casino may request identity or verification information. This can include copies or details from identity documents, information used to confirm your age and identity, and other information needed for security, anti-fraud or account checks. Verification information is handled for the purpose for which it is collected and may be reviewed by specialist service providers where necessary.
Payment and transaction records
The site may keep records relating to deposits, withdrawals, wagers, account balances, payment methods, payment status and other account transactions. Payment providers may process payment information under their own privacy terms. Spinbit Casino may receive information needed to confirm a transaction, investigate a payment issue, prevent misuse and maintain accurate financial and account records. Full payment details may not be stored by the casino where a payment provider handles that information.
Device, usage and cookie data
When you visit the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times and interactions with the site. Cookies and similar technologies may also record information about your session, preferences and website activity. This information helps keep the site secure, remember settings, understand how the website is used and improve its performance.
How information is used and shared
Spinbit Casino uses personal information only for legitimate business, service, security and legal purposes connected with operating the website. The purposes may include the following:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals and other account transactions.
- Providing customer support and responding to questions, complaints or requests.
- Completing identity, age, security, anti-fraud and responsible gambling checks.
- Detecting suspicious activity, account misuse, payment abuse and attempts to circumvent site controls.
- Maintaining website functionality, troubleshooting technical issues and improving the player experience.
- Sending service messages, account notices and other communications needed to operate your account.
- Sending marketing communications where permitted and where you have provided consent or another appropriate permission.
- Meeting legal, regulatory, taxation, financial, security and record-keeping obligations that apply to the service.
- Protecting the rights, property, safety and systems of Spinbit Casino, its players and relevant service providers.
Information may be shared with carefully selected providers that support the operation of the service. Depending on the circumstances, these providers may include payment processors, identity and verification services, fraud prevention providers, technology and hosting providers, customer support platforms, analytics providers and communications services. They should receive only the information needed for the service they provide and are expected to handle it securely.
Information may also be disclosed where this is reasonably necessary to comply with a legal obligation, respond to a lawful request, investigate suspected fraud or other unlawful activity, protect a person from harm, enforce site terms or protect the security of the website. Spinbit Casino does not sell personal information as a routine part of providing its services. If business arrangements change, information may be handled as needed to support a transfer, restructuring or similar business activity, subject to applicable privacy requirements.
Some service providers may handle information in another country. Where this occurs, reasonable steps may be taken to support secure handling and to address applicable privacy requirements. The exact location of processing can depend on the provider, service and technical arrangements used at the relevant time.
Cookies, security and keeping information
Cookies and similar technologies
Cookies are small files or similar technologies that allow a website to recognise a browser or device and remember information between visits. Spinbit Casino may use essential cookies to support sign-in, security, navigation and core account functions. Other cookies may help remember preferences, measure website performance, understand general usage and support relevant communications or advertising where permitted.
You can manage or restrict cookies through your browser settings. Blocking or deleting some cookies may affect the way the website works, including account access or other essential functions. Browser settings differ, so you should review the help information provided with your browser if you want to change cookie preferences.
Security measures
Spinbit Casino takes reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication procedures, encryption or other technical and organisational safeguards. Access to information is limited to people and providers who need it for an authorised purpose.
No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and notify support promptly if you believe your account has been accessed without permission. Spinbit Casino may take steps to verify your identity before discussing account information or completing a privacy request.
Retention of information
Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of time depends on the type of record and the applicable requirements.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are not always absolute, and a request may be limited where information must be retained, disclosure would affect another person, or an exception applies. Spinbit Casino will consider each request fairly and explain the outcome where appropriate.
Requests you can make
- Access the personal information held about you and receive an explanation of how it is used.
- Ask for inaccurate, incomplete or out-of-date information to be corrected.
- Request deletion of your personal information where there is no lawful or operational reason to keep it.
- Withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is available.
- Ask questions about the collection, use, sharing or security of your personal information.
- Raise a concern if you believe your information has been handled in a way that does not follow this Privacy Policy.
How to exercise your rights
To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@spinbitcasino.win. Please describe your request clearly and include enough information for the relevant account or records to be identified. For security, Spinbit Casino may ask for reasonable information to confirm that the request comes from the account holder. This helps prevent personal information from being disclosed or changed by an unauthorised person.
A request will generally be reviewed within a reasonable time. If more information is needed, or if a request cannot be completed in full because information must be kept for legal, security or other valid reasons, the response will explain this as far as permitted. Closing an account does not automatically erase every record, because certain account, transaction, verification and security records may need to be retained for a period required by law.
Updates to this policy
This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The latest version will be made available on the website and will apply from the date shown with the updated policy, unless a different commencement date is stated. Players should review this page from time to time so they understand how information is handled.